MADDECORS PURCHASE POLICY | COMMITMENT TO THE BEST QUALITY & SERVICE

At MADDECORS CONSTRUCTION DESIGN CONSULTANCY CO., LTD., we build a transparent and flexible purchase policy to bring the best experience to customers. All processes from ordering, payment to delivery and after-sales are strictly controlled, ensuring maximum satisfaction.

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Ordering & Payment Process

How to Order

Customers can order interior products, construction materials and design services from Maddecors via:

• Official website: https://maddecors.com/
• Hotline/Zalo: 0917 927 878
• Facebook Fanpage: https://www.facebook.com/Maddecors

Order Confirmation

• A consultant will contact you to confirm order information within 2 hours (office hours).
• For design orders, we will send a detailed quote and sign a contract before implementation.

Payment Methods

Maddecors supports a variety of payment methods:

• Bank transfer (additional 1% discount when paying in advance)
• Cash at showroom/office
• Payment via e-wallet (Momo, ZaloPay)
• 0% installment payment (applicable to orders from 20 million VND)

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Delivery & Installation Policy

Shipping Range & Cost

• Free shipping within the city for orders from 10 million VND.
• Deliver nationwide, shipping fee is calculated based on distance and volume.
• Support on-site installation (free with full construction package).

Delivery Time

• Available goods: Delivery within 24 hours (Ho Chi Minh City).
• Custom-made goods: From 7-15 days depending on the product.

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Return & Warranty Policy

Return/Exchange Conditions

• Free return within 07 days if the product is defective due to the manufacturer or delivery error.
• Returns are not applicable to products that have been used or damaged by the customer.

Warranty Policy

• 24-month warranty for high-end furniture products.
• Lifetime maintenance for complete interior construction packages.
• Support for quick repairs within 48 hours of receiving the request.

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Frequently Asked Questions (FAQ)

Can I change the design after making a deposit?

✔️ Yes, customers can adjust the design up to 02 times for free before production.

Does Maddecors have a support policy for customers living far away?

✔️ Yes, we provide online consulting services, send material samples and detailed quotes via email.

How to check the construction progress?

✔️ Customers will be updated with the progress weekly via email/zalo and directly monitored via camera (if requested).

Can I pay after receiving the goods?

✔️ Applicable to corporate customers, large orders (according to contract agreement).

Commitment from Maddecors

With the motto "Prestige - Quality - Dedication", we guarantee:
🔹 The most competitive price in the market.
🔹 1:1 support from consultation to handover.
🔹 Long-term warranty, periodic maintenance.

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Contact Maddecors

• Address: 13 Street No. 27, Van Phuc Urban Area, Hiep Binh Phuoc Ward, Thu Duc, HCMC

• Phone: 0917 927 878

• Email: info@maddecors.com

• Website: https://maddecors.com/